Peran Informasi pada Proses Check-In dalam Pemesanan Kamar Online di Hotel Four Points by Sheraton Jakarta

Amelia, Marsha (2018) Peran Informasi pada Proses Check-In dalam Pemesanan Kamar Online di Hotel Four Points by Sheraton Jakarta. Bachelor thesis, Podomoro University.

[img]
Preview
PDF (Cover)
Cover - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (19kB) | Preview
[img]
Preview
PDF (Surat Bebas Plagiat)
Surat Bebas Plagiat - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (143kB) | Preview
[img]
Preview
PDF (Halaman Pengesahan)
Halaman Pengesahan - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (149kB) | Preview
[img]
Preview
PDF (Kata Pengantar)
Kata pengantar - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (192kB) | Preview
[img]
Preview
PDF (Ucapan Terima Kasih)
Ucapan terimakasih - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (376kB) | Preview
[img]
Preview
PDF (Halaman Pernyataan Persetujuan Publikasi)
Halaman Pernyataan Persetujuan Publikasi - tugas akhir - 31140021.pdf

Download (233kB) | Preview
[img]
Preview
PDF (Abstrak)
Abstrak - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (185kB) | Preview
[img]
Preview
PDF (Daftar Isi)
Daftar isi - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (89kB) | Preview
[img]
Preview
PDF (Daftar Gambar)
Daftar gambar - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (179kB) | Preview
[img]
Preview
PDF (Daftar Tabel)
Daftar tabel - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (85kB) | Preview
[img]
Preview
PDF (Daftar Lampiran)
Daftar lampiran - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (83kB) | Preview
[img]
Preview
PDF (Bab I)
Bab 1 - tugas akhir - 31140021.pdf

Download (303kB) | Preview
[img]
Preview
PDF (Bab II)
Bab 2 - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (304kB) | Preview
[img]
Preview
PDF (Bab III)
Bab 3 - tugas akhir - 31140021.pdf

Download (226kB) | Preview
[img]
Preview
PDF (Bab IV)
Bab 4 - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (156kB) | Preview
[img]
Preview
PDF (Bab V)
Bab 5 - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (97kB) | Preview
[img]
Preview
PDF (Daftar Pustaka)
Daftar pustaka - tugas akhir - 31140021.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (197kB) | Preview
[img]
Preview
PDF (Lampiran)
Lampiran - tugas akhir - 31140021.pdf

Download (659kB) | Preview

Abstract

Online bookings greatly affect the increase in sales in the hospitality industry, where it is very convenient for the guests or the hotel. The information listed in the online booking room play the important role for the check-in process, both for guests and hotel employees. The purpose of this study is to see the role of information to the effectiveness of the check-in process and its impact on guest satisfaction, the researcher conducted a study in the room division at the Four Points by Sheraton Jakarta hotel. Four Points by Sheraton Jakarta is a 4-star hotel in Thamrin, Jakarta, which has 164 guest rooms. Four Points by Sheraton Jakarta Hotel was established in August 2016. This research is a descriptive – qualitative research with primary data are collected from the interview process and secondary data are collected from books, journal, or other research. From the data found in the field, it shows that the research prove that information plays an important role in the check-in process that can also affect the level of guest satisfaction. However, some issues related to information in online reservation were also found from interviews. Some of these problems also affect the check-in process and also affect the level of guest satisfaction.

Item Type: Thesis (Bachelor)
Contributors (Pembimbing):
ContributionContributorsNIDN/NIDKEmail
UNSPECIFIEDYadisaputra, MichaelUNSPECIFIEDUNSPECIFIED
Uncontrolled Keywords: Online Bookings, Information, Check-In Process, Four Points by Sheraton Jakarta, Descriptive, Qualitative, Interview, Impact, Problems
Subjects: Hotel Business Program
Faculty: Faculty of Tourismpreneur > Hotel Business Program
Depositing User: Users 40 not found.
Date Deposited: 01 Oct 2018 08:06
Last Modified: 19 May 2020 18:54
URI: http://repository.podomorouniversity.ac.id/id/eprint/121

Actions (login required)

View Item View Item