Peranan Pramusaji Terhadap Kepuasan Pelanggan(Studi Kasus di Le Bistrot Du Potager Gerland)

Wijaya, Bella Yudha (2018) Peranan Pramusaji Terhadap Kepuasan Pelanggan(Studi Kasus di Le Bistrot Du Potager Gerland). Bachelor thesis, Podomoro University.

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Abstract

Le Bistrot du potager Gerland is a bistrot-style restaurant that has a bar in the middle of the dining room. The atmosphere of the restaurant is unique, comfortable, integrated with music and with an open kitchen concept, allowing customers to see directly the activities in the kitchen. Have a waitress with free clothes, creating a relaxed atmosphere and a chef who has more than 10 (ten) years of experience. This study describes the role of waitresses on customer satisfaction. The research method used is observation, interview, documentation, and data analyzed to obtain the desired summary results. The results of the study will show the role of servants in providing services to customers, which will affect customer satisfaction.

Item Type: Skripsi (Bachelor)
Uncontrolled Keywords: Role waiter, service, and customer satisfaction.
Subjects: Hotel Business Program
Faculty: Faculty of Tourismpreneur > Hotel Business Program
Depositing User: Users 118 not found.
Date Deposited: 21 Dec 2018 03:59
Last Modified: 20 Nov 2019 08:58
URI: http://repository.podomorouniversity.ac.id/id/eprint/191

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