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Citra, Baiq Sany Ayu and Setiono, Bambang and Pangaribuan, Christian Haposan and Ambarwati, Maria Francisca Lies (2021) The Influence Of Service Quality On Public Satisfaction And Public Trust: A Study On Jakarta Public Health Services During COVID-19 Pandemic. Journal of Business, Management, and Social Studies, 1 (2). pp. 48-57.