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Anggiani, Sarfilianty and Antonio, Ferdi and Adi, Antonius (2021) The Antecedents and Consequences of Idiosyncratic Service Experiences (ISE) Model; An Empirical Study in Transport and Health Care Industry. Webology, 18. pp. 223-232. ISSN 1735-188X
Basalamah, Anwar and Ardani, Edvi Gracia and Fransisca, Angeline (2021) Communication Challenges For Foreign Workers Within Multicultural Hospitality Working Environment: Case Front Office Of Hotel X In Japan. International Journal of Social Science and Business, 5 (1). pp. 127-132. ISSN 2614-6533