Pengaruh Personal Hygiene Sanitasi, Service Quality Terhadap Kepuasaan Pelanggan Di Starbucks Mall Lotte Shopping Avenue Kuningan Jakarta

Rizkya Putri, Selly Marsellina (2019) Pengaruh Personal Hygiene Sanitasi, Service Quality Terhadap Kepuasaan Pelanggan Di Starbucks Mall Lotte Shopping Avenue Kuningan Jakarta. Bachelor thesis, Podomoro University.

[img]
Preview
PDF (Cover)
COVER TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (476kB) | Preview
[img]
Preview
PDF (Surat Bebas Plagiat)
SURAT PERNYATAAN BEBAS PLAGIAT TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (212kB) | Preview
[img]
Preview
PDF (Halaman Pengesahan)
HALAMAN PENGESAHAN TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (224kB) | Preview
[img]
Preview
PDF (Kata Pengantar)
KATA PENGANTAR TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (255kB) | Preview
[img]
Preview
PDF (Halaman Pernyataan Persetujuan Publikasi)
HALAMAN PERNYATAAN PERSETUJUAN PUBLIKASI TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (570kB) | Preview
[img]
Preview
PDF (Abstrak)
ABSTRACT TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (360kB) | Preview
[img]
Preview
PDF (Daftar Isi)
DAFTAR ISI TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (728kB) | Preview
[img]
Preview
PDF (Daftar Gambar)
DAFTAR GAMBAR TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (446kB) | Preview
[img]
Preview
PDF (Daftar Tabel)
DAFTAR TABEL TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (429kB) | Preview
[img]
Preview
PDF (Daftar Lampiran)
DAFTAR LAMPIRAN TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (432kB) | Preview
[img]
Preview
PDF (Bab 1)
BAB I TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (689kB) | Preview
[img] PDF (Bab 2)
BAB II TA SELLY MARSELLINA 31150070.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (800kB) | Request a copy
[img] PDF (Bab 3)
BAB III TA SELLY MARSELLINA 31150070.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (869kB) | Request a copy
[img] PDF (Bab 4)
BAB IV TA SELLY MARSELLINA 31150070.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB) | Request a copy
[img] PDF (Bab 5)
BAB V TA SELLY MARSELLINA 31150070.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (580kB) | Request a copy
[img]
Preview
PDF (Daftar Pustaka)
DAFTAR PUSTAKA TA SELLY MARSELLINA 31150070.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (465kB) | Preview
[img] PDF (Lampiran)
LAMPIRAN TA SELLY MARSELLINA 31150070.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB) | Request a copy

Abstract

Starbucks is a coffee company from the United States now one of the world- famous coffee outlets and branches in various countries. Coffee has been very popular among the people in Indonesia itself. As one of the world-famous coffee shop stands, it will be investigated whether starbucks with products that have their own characteristics and quality can make customers satisfied and loyal to starbucks. The purpose of this study is to find out or analyze the positive and significant effects oh hygiene and sanitation variables, service quality and customer satisfaction. The method and type research used is quantitive. For this research we using quesitionnaires. The samples in this research was respondents who visited Starbucks Lotte Avenue Mall in the last three months and visited starbucks more than three times. The number of samples in this research were 168 respondents. The data analysis technique used is bivariate correlation. Based on known research that hygiene and sanitation, service quality and customer satisfaction. Showing that service quality is very influential on the satisfaction of customers who are at starbucks mall lotte shopping avenue, which can result in customers being able to come back to starbucks, while for hygiene and sanitation it does not affect customer satisfaction visiting satrbucks lotte shopping avenue mall, because the customers only focus on the taste that starbucks coffee has.

Item Type: Skripsi (Bachelor)
Uncontrolled Keywords: Hygiene and Sanitation, Service Quality, Customer Satisfaction
Subjects: Hotel Business Program
Faculty: Faculty of Tourismpreneur > Hotel Business Program
Depositing User: selly marsellina
Date Deposited: 30 Aug 2019 09:41
Last Modified: 22 Nov 2019 02:49
URI: http://repository.podomorouniversity.ac.id/id/eprint/356

Actions (login required)

View Item View Item