Pengaruh Kualitas Pelayanan Guest Relations Terhadap Kepuasan Pelanggan di Hotel Dusit Thani Dubai

Tiufany, Britney (2019) Pengaruh Kualitas Pelayanan Guest Relations Terhadap Kepuasan Pelanggan di Hotel Dusit Thani Dubai. Bachelor thesis, Podomoro University.

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Abstract

Hosplitality industry in Dubai is increasingly growing together with the consumer demand for hotel needs every year and the competition among the hotels will also increasing by providing the best facilities and services to each and every guest. This research is aimed at studying the impact of service quality by Guest Relations as part of Front Office Department towards customer satisfaction at Dusit Thani Dubai. This research is quantitative research with descriptive correlational method and the datas are being collected using questionnaire by 98 respondents. This research showed that service quality by Guest Relations gave a positive impact towards customer satisfaction at Dusit Thani Dubai with 69,88% and the 30,12% is being effected by other factors with correlation coefficient of 0,836.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Guest Relations, Service Quality, Customer Satisfaction
Subjects: Hotel Business Program
Faculty: Faculty of Tourismpreneur > Hotel Business Program
Depositing User: Ms. Britney Tiufany
Date Deposited: 29 Aug 2019 09:40
Last Modified: 06 Nov 2019 09:03
URI: http://repository.podomorouniversity.ac.id/id/eprint/318

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