Pengaruh Kualitas Produk dan Citra Merek terhadap Loyalitas Pelanggan KOI Thé di Neo Soho Mall Jakarta

Nerissa, Nicola (2020) Pengaruh Kualitas Produk dan Citra Merek terhadap Loyalitas Pelanggan KOI Thé di Neo Soho Mall Jakarta. bachelor thesis, Podomoro University.

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Abstract

Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas produk dan citra merek terhadap loyalitas pelanggan KOI Thé di Neo Soho Mall Jakarta. Dalam penelitian ini data yang dikumpulkan menggunakan teknik komunikasi, yaitu dengan menyebarkan kuesioner secara online melalui Google Form sebanyak 100 orang responden yang pernah mengkonsumsi minuman KOI Thé di Neo Soho Mall Jakarta. Teknik pengambilan sampel yang digunakan adalah non-probability sampling, yaitu pengambilan sampel secara acak. Dalam penelitian ini diketahui bahwa terdapat pengaruh yang signifikan dari kualitas produk dan citra merek terhadap loyalitas pelanggan KOI Thé di Neo Soho Mall Jakarta

Item Type: Thesis (bachelor)
Contributors (Pembimbing):
ContributionContributorsNIDN/NIDKEmail
UNSPECIFIEDAbas, Ahmad Junaedinidn0314125803UNSPECIFIED
Uncontrolled Keywords: Kualitas Produk, Citra Merek, Loyalitas Pelanggan
Subjects: Hotel Business
Divisions: Fakultas Tourismpreneur > Prodi Bisnis Perhotelan
Depositing User: Kurnia Sholihah
Date Deposited: 16 Sep 2020 07:30
Last Modified: 16 Sep 2020 07:30
URI: http://repository.podomorouniversity.ac.id/id/eprint/112

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